Payment Processing Compliance

Our commitment to maintaining compliance with payment processor requirements and industry standards.

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Payment Processor Requirements

xchar operates in compliance with the requirements of our payment processing partner, CCBill LLC. This includes adherence to their Merchant Acceptable Use Policy (AUP) which governs the types of content and business practices permitted on our platform.

All users of xchar agree to comply with these payment processor requirements as part of our Terms of Service and Community Guidelines.

Prohibited Content and Activities

In addition to our standard community guidelines, the following are specifically prohibited:

  • Spamming or unsolicited bulk communications
  • Content involving minors or using terminology associated with underage individuals
  • Bestiality or sexual content involving animals
  • Extreme violence, incest, snuff, scat, or bodily waste in sexual contexts
  • Gambling, betting, or games of chance
  • Copyright or trademark infringement
  • Misleading pricing or billing practices
  • Use of credit card information for age verification

Service Availability and Quality

We maintain service standards to ensure compliance with payment processor requirements:

  • Platform availability with minimal downtime for maintenance
  • Regular content updates for subscription-based services
  • Clear disclosure of all pricing, trials, and recurring charges
  • Transparent billing practices and refund policies
  • Responsive customer support for billing and account issues

Compliance Monitoring

Our platform is subject to monitoring by payment processor representatives to ensure ongoing compliance with their operating rules and regulations. This may include:

  • Regular content audits and compliance reviews
  • Investigation of reported violations
  • Cooperation with card association requirements
  • Documentation and record-keeping as required

Subscription Cancellation Policy

For customers with recurring subscription purchases, you have the right to cancel your subscription at any time to prevent future billing cycles.

To cancel or downgrade your subscription, choose one of the following options:

Option 1: Self-Service (Recommended)

Visit your profile page to manage your subscription settings and downgrade or cancel your service directly.

Option 2: Contact Support

Send an email to [email protected] with your account details and cancellation request.

Option 3: Contact CCBill Directly

Reach out to CCBill's Consumer Support department at https://support.ccbill.com/ or call 1.888.596.9279.

Important: Cancellation requests must be submitted before your next billing cycle to avoid charges. Once processed, you will retain access to your subscription benefits until the end of your current billing period.

Enforcement and Penalties

Violations of payment processor requirements may result in immediate action, including:

  • Content removal or character deletion
  • Account suspension or termination
  • Withholding of funds pending compliance resolution
  • Reporting to relevant authorities when required

For specific billing issues or payment-related concerns, please contact our billing partner CCBill directly at 1.888.596.9279 or [email protected].